Independent Redress

We are members of The Property Redress Scheme (PRS) which provides a free, impartial and independent service for the resolution of disputes between consumers and property agents. We follow PRS’s Codes of Practice which set the standard expected from property professionals. PRS’s Codes of Practice can be found on their website www.theprs.co.uk  or can be requested directly from us. PRS’s service is free of charge to consumers.

Data Protection

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Complaints

In order that your concerns are addressed as efficiently as possible we ask that you first raise them verbally.

Our aim is to provide a first-class service and to do everything we can to ensure you are satisfied. If you feel that we have fallen short of this standard and you would like to raise your concerns, we ask that you inform us in writing to allow us to investigate further. Please email Info@bellevuepropertysolutions.co.uk. You should expect an acknowledgement of your complaint within 3 business days and a full response within 10 working days.

In the unlikely event you remain dissatisfied with the outcome of your complaint and have exhausted our complaints procedure, you can contact the Property Redress Scheme to ask them to investigate your complaint. In order to take your complaint to The Property Redress Scheme you must first have carried out the following:

- You have waited 8 weeks from the date of your written complaint to us for a response; and

- It is still within one year from the last communication with you regarding this complaint

The Property Redress Scheme is a government approved Redress Scheme who resolves complaints between Members and their consumers. The complainant must have exhausted the Member’s internal complaints procedure and remain dissatisfied with the Member’s response. The Property Redress Scheme is free to use for the complainant and further information and guidance on how to resolve complaints is available via their website.

In order to make a complaint, please contact the Property Redress Scheme directly or alternatively, visit their website and fill out a Complaints Form. The Property Redress Scheme contact details are as follows:

Web: www.theprs.co.uk
Email: complaints@theprs.co.uk
By post at:
The Property Redress Scheme
Premiere House, 1st Floor
Elstree Way Borehamwood
WD6 1JH